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Customer Service

We believe customer service is as important to our customers as the products we offer, so we are committed to providing the most accurate, detailed and friendly customer service department available to meet all of your needs.


If you have registered with us previously, you can see order history and track shipments by clicking on the “Log In” link at the top of this page. If you have questions about an order you placed that we are currently processing or have already shipped to you, you may be able to find your order information by logging in and accessing the “My Account” area of the site.


We currently do not accept backorders. If any of the items on your order are unavailable at the time of fulfillment, we will immediately cancel that portion of the order and ship any remaining items that are available. You will not be charged for any items that are not shipped to you.


If you have additional questions prior to purchasing Emu Gold products or if you would like to provide feedback or comments regarding our products, please contact us and we will be more than happy to assist you.


Email: customerservice@emugold.com


Phone: 800-235-8695